Privacy Policy

This policy explains how Glenfield Eyecare Limited collects, uses and protects personal information when you use this website, contact the practice or receive services from Glenfield Opticians.

1. Who we are

The data controller is Glenfield Eyecare Limited, trading as Glenfield Opticians Leicester. Company registration number: 06670441. GOC number: CO-3663.

Practice and registered office:
93 Dominion Road, Glenfield, Leicestershire, LE3 8JB
Phone: 0116 287 4357
Email: [email protected]

2. Information we collect

Depending on how you interact with us, we may collect:

Your name, date of birth, postal address, email address and telephone number.
Your preferred contact time, requested appointment date and requested appointment time.
Information you provide by telephone, email, through the appointment form or in person.
Prescription, eye-health and other clinical information required to provide optical care.
Service, payment and correspondence records created through your relationship with the practice.
Basic technical information generated when you use the website, such as IP address and browser data.

3. How we use your information

We use personal information where necessary to:

Respond to enquiries and appointment requests.
Arrange, provide and follow up eye-care and related services.
Maintain appropriate clinical, prescription and business records.
Process NHS services, referrals, vouchers and related administration where applicable.
Send service messages such as appointment reminders or prescription notices.
Meet legal, regulatory, professional and safeguarding obligations.
Protect the website, practice, patients and staff from misuse, fraud or security threats.

Our lawful bases depend on the purpose and may include taking steps at your request, performing a contract, complying with a legal obligation, providing health care, protecting vital interests and our legitimate interests in operating and securing the practice. Where we rely on consent, you may withdraw it at any time.

4. Appointment requests

Information submitted through the appointment form is sent securely to the practice so the team can contact you about availability. An online request does not confirm an appointment. Please avoid including information that the form does not ask for.

5. Sharing information

We only share personal information where there is a valid reason. Recipients may include authorised practice staff, NHS bodies, healthcare professionals involved in your care, referral providers, professional advisers, regulators and service providers that support our website, email and IT systems. We may also disclose information where required by law or needed to protect someone’s vital interests.

When a service provider processes information for us, it must protect that information and use it only for the agreed purpose. If information is processed outside the UK, we use the safeguards required by UK data protection law.

6. Retention

We keep personal information only for as long as it is needed for the purpose collected and to meet NHS, clinical, professional, tax, insurance and other legal requirements. The period varies according to the type of record. Appointment enquiries that do not become clinical records are retained only as long as reasonably necessary to respond and administer the request.

7. Your data protection rights

Depending on the circumstances, you may have rights to be informed, access your information, correct inaccurate information, request deletion or restriction, object to processing, obtain portable data and withdraw consent. Some rights are limited where healthcare or legal record-keeping duties apply.

To exercise a right, contact us using the details above. We may ask for information needed to confirm your identity. We normally respond within one month and do not charge a fee, although legal exceptions can apply. You may also complain to the Information Commissioner’s Office.

8. Cookies and third-party services

We do not currently use advertising or analytics cookies. Embedded or linked third-party services, such as Google Maps, may process technical information under their own privacy terms when you use them. You can control cookies through your browser settings.

9. Security and external links

We use appropriate technical and organisational measures to protect personal information. No internet transmission or storage system is completely secure, so please contact us promptly if you believe your information has been misused. We are not responsible for the privacy practices or content of external websites linked from this site.

10. Changes to this policy

We may update this policy when our services, legal duties or use of personal information changes. The most recent version will be published on this page.

Last updated: 6 September 2026